BY: The Peninsula
DOHA: The government has asked automobile agencies to comply with rules that guarantee the protection of consumer rights or face the music.
Car agencies must provide spare parts for new vehicles for three years after their sale as per rules, the Ministry of Economy and Commerce has said.
The ministry summoned senior officials from car dealerships that offer new vehicles for sale and asked them in a meeting to mend their ways and adhere to consumer protection rules.
In a statement, the ministry said if a dealer fails to provide an eligible customer with spare parts for more than 15 days in a row (within three years after the sale of a new vehicle), it should provide him with an ‘alternative car’.
The ‘alternative car’ should be with the customer until the required spare parts are provided by the dealer, Youssef Saad Al Suwaidi, a senior ministry official, said in the statement.
The Head of Commercial Fraud Combat Section at the Consumer Protection Department (CPD) said this rule not only applies to spare parts but also to after-sale service of new cars.
The CPD is part of the ministry. Its inspectors launched a drive for three months and discovered that car agencies were not complying with spare part and after-sale service rules.
They were also not complying with the conditions they specified as part of warranties they provided to customers in respect of new cars, the ministry said.
Inspectors caught many violations, Qatar News Agency (QNA) reported yesterday.
“During the campaign, inspectors caught a number of violations such as a dealer’s failure to provide spare parts to customers, or an alternative vehicle, and non-compliance with the guarantees given (to the customer),” said the ministry.
Resource:
Automobile dealers told to protect consumers’ rights or face action
Automobile dealers told to protect consumers’ rights or face action
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